Mission Led, Patient Driven.
Our dedication to providing excellent health care never slows. As a result, we’re constantly learning and applying that knowledge to improve clinical care and the overall hospital experience.
We achieve accreditations, designations and certifications that clearly assess and measure our readiness and capabilities as well as patient outcomes. Our aim is not to simply hold these critical measures, but to enhance and improve them wherever possible to ensure we’re providing optimal health care for those we serve.
Patient Satisfaction
Lexington Medical Center is committed to the patient experience by providing quality health services that meet the needs of our community. Listening and engaging with our patients has become the cornerstone of quality and experience improvement initiatives. That’s why the “voice of the patient” is an important strategy to ensure that we are connecting and staying in touch with patients’ evolving needs.
At Lexington Medical Center, we partner with an external vendor, Press Ganey, to provide us the analytics, insights, and benchmarks necessary to deliver a seamless, patient-centered care experience. Lexington Medical Center has been recognized nationally as an award-winning organization.
Lexington Medical Center Irmo Surgery department is ranked as one of the highest rated health care outpatient surgery facilities in the nation. Lexington Medical Center Irmo Ambulatory Surgery has earned the prestigious 2021 Pinnacle of Excellence Award. The award recognizes clients who have maintained consistently high levels of excellence over three years in patient experience. This year was the ninth consecutive year the department has earned this accolade, and LMC was the only hospital in the state to achieve it.
Percentage of Responses from Hospital Compare Q3 (2020) – Q1 (2021)
Fiscal Year 2021 Scores
Irmo Surgery - 99th percentile
Irmo Urgent Care - 96th percentile
Lexington Urgent Care - 94th percentile
Inpatient - 93rd percentile
Lexington Surgery - 92nd percentile
Outpatient Surgery - 77th percentile
Emergency Department - 71st percentile
Outpatient Service - 68th percentile
